Just a post for your entertainment, we’ve all had these types of reviews and if you haven’t, trust me, it’s coming!
This particular guest was an airbnb first timer, very pleasant and communicative all the way up to their arrival. Then silence for the duration of the stay. In my experience, this is great since I go to great lengths to let them know I am always available to answer any questions.
Check out was great, then 3 days later the review comes. Overall 4 stars, yet in all of the six categories, she rated us 5 stars. The public review was glowing. The reason for an overall 4 star? She commented privately, that the mountain air was “extremely dry.” She went on to say, " I would have contacted you about it, but it was our last night and bedtime for kids in an unknown place was not easy"
So sorry that she didn’t contact me so I could flip the switch to turn on the humidity in southern california during the height of fire season! Anyway, I thought you all might enjoy, even if at my expense!!