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Just a post for your entertainment, we’ve all had these types of reviews and if you haven’t, trust me, it’s coming!
This particular guest was an airbnb first timer, very pleasant and communicative all the way up to their arrival. Then silence for the duration of the stay. In my experience, this is great since I go to great lengths to let them know I am always available to answer any questions.
Check out was great, then 3 days later the review comes. Overall 4 stars, yet in all of the six categories, she rated us 5 stars. The public review was glowing. The reason for an overall 4 star? She commented privately, that the mountain air was “extremely dry.” She went on to say, " I would have contacted you about it, but it was our last night and bedtime for kids in an unknown place was not easy"
So sorry that she didn’t contact me so I could flip the switch to turn on the humidity in southern california during the height of fire season! Anyway, I thought you all might enjoy, even if at my expense!!
I had one that complained that ‘you need a car to get around’. Cape Cod. Not sure if they thought the Cape was walkable from Bourne to PTown??? LOL Oh and the CC bus is right around the corner…
The dumbest, and maybe only, complaint I’ve received was, “We thought it was going to be more like ______ (a tiny seaside village).” Doh. I’m in a major US City!
It didn’t end up in the review because there were other issues with those guests (when it rains, it pours) and they committed review-extortion so the review was never published.
A woman gave me 5 stars, but in the public review left a very serious sounding warning to future guests that the stairs that lead to the second story of my house are very close to the front door.
HAHAHA! I also had feedback that the sun is too bright in the UK (I’m pretty certain it’s the same sun as they have in Austria), Cardiff doesn’t have a very interesting history (sorry about that), the shower was out of control (I still don’t understand that one), and that a King Sized bed wasn’t big enough for two people (they were a TINY couple).
Got 3 stars for location because the couple was out at 10pm looking for a restaurant. There are only villages, not even towns. Luckily I was able to direct them to a Chinese restaurant that was still open.