We are been evaluated in 6 categories plus Overall Experience and thankfully the system provides us a way to look how the stars are distributed under each category in out Stats page. Well, in the last 21 reviews I got (since review 200) every new star rating I received was subtracted instead of being added to the total.
For example, this screenshot that shows how my Overall Experience starts distribution looks NOW
And the following one is the screenshot that shows how it looks before my last review
So before my last review, my total number of ratings in Overall Experience was 188, and after that, it ended in 187. As the last review was a 5-stars one was total was also affected and subtracted by one. Since this error came from my last 21 reviews I have really lost the count but I know that more than 90% of those reviews were 5 stars and I feel myself like being stolen. All the effort I put to satisfy my guest goes to the trash because a system glitch,
I have talked with customer support thousands of times and no one gave me a solution yet (4 months passed!)