We clearly state in our listing that we have a dog. We put it in the “Other Things to Note” section (top line), we put a photo of our dog in the listing photos, and we checked the box saying “Pet(s) live on property” that guests must acknowledge prior to booking. We even state in the comment for that check box saying, “We have one 12 pound Maltipoo that is super friendly and adorable! **Please do not book our place if you or the guest joining you is afraid of dogs.**”
So, last night we had some new guests self check-in while we were out at the movies. Our dog, Coco, was at her grandparents house visiting so she wasn’t at home during their check-in. By the time Coco got home, the guests were already in the room for the night. Then, this morning, the male guest opens the door and sees our dog and quickly tries to close the door because the female guest was absolutely deathly terrified of our 11lb, white, fluffy Maltipoo. The male guest eventually squeezes his way through the door and quickly shuts it behind him. The female guest wouldn’t even crack the door open until I picked up our dog.
This annoys and frustrates me to no end! We see our dog as a part of our family and often refer to her as our daughter. She is the most friendly, adorable, fluffy little dog you’ve ever seen.
To those hosts that have pet(s) on property, do you ever have guests that are deathly terrified of your pet(s)? Does it bother you when they are? Do you do or say anything about it?
Here is a photo of our terrifying Coco…