I think it’s because so far, I’ve never had guests who I wouldn’t host again. (Crossing fingers and everything else!) So I’ve left positive reviews.
Possibly it’s also a matter of host expectations and mine aren’t as high as some hosts. For example, I’ve seen hosts who have left reviews for guests saying ‘it would have been better if they had taken the trash out’ (which takes me just a couple of minutes) or ‘they checked out fifteen minutes late’ (no big deal for me) or ‘there was mascara on a pillow case’ (takes a minute to bung it in a bucket to soak) and although some hosts hate that, those things don’t bother me.
But you can be sure that if I had real nightmare guests, I’d write a stunningly bad review!
Another aspect for me, is that I’d genuinely like all our guests to be repeat guests. I’d rather have them again but next time say ‘please remember to take the trash out’ or ‘I’ll need you to check out promptly at 11’ or ‘I’ve put makeup removal wipes in the bathroom’. That’s because they were lovely in other respects and better the devil you know.
I keep notes about guests so that if they do come again, then I know what the problems were if any. Also notes such as ‘John likes to play golf’ so I can be sure that there are details about local golf courses in the apartment. Or even ‘used all the supplied coffee’ so I know to supply more if they come again!
For example, my very first guests brought an unexpected baby! We are not kid-friendly. They were a lovely couple, it was Christmastime and they were paying very good money so I let it go. So in the review, I wrote that it was great to meet them ‘and their cute baby’ to hopefully warn other hosts that they travelled with a child. If they want to come back, I’d let them know that our HOA has recently mandated against children on the property. (A fabrication but still…)
So far, we have only had one returning guest but I’m hopeful for more. And I don’t want to piss off potential returning guests (better the devil etc) by saying in the review that they didn’t take the trash out
Before we started on Airbnb we rented the apartment for several years to both STR and long term guests. We have quite a few guests who book the same days or weeks every year (through Air these days, we don’t take reservations offsite) and I know that they are going to be good guests and stress-free. I’m hoping now to build on that more and more