Terrifying situation yesterday. I am located in the mountains of Tennessee. I was booked for ALL weekends (only do weekends after May) through July, with several in August, October and November. After being asked to ‘update’ my information (never was asked before in 5 years) and told to go to a link they provided for my longitude and latitude and enter it. Did so. Then, a few hours later ALL my bookings were suddenly cancelled AND I got an email from NYC stating my listing was being removed because i ‘didn’t comply with their regulations’. WTH??? I was frantic. Then the messages started from guests! I finally got a message from the ‘representative’ that had asked for my update, and I told her in a panic what was happening. She tried to blame it on me, saying I entered the ‘wrong data’ for longitude/latitude. I cam unglued and told her I just cut and pasted it from the link she sent me…Then said ‘she’d fix it’. I called Airbnb, and after a ten minute hold they said they would correct it…BUT I had to be the one to contact EVERY GUEST and ask them to rebook! Because they had already been refunded…13 reservations! AND all the dates were now open so the guest could lose those dates! I was sick about this. They got my listing back up. Took me a couple of hours to contact everyone and calm them down, although 6 have not responded with a re book. So that’s about $1500 in lost bookings so far.
This is totally unacceptable. I’ve been a superhost for all quarters of all 5 years. I’ve had nothing but good things with Airbnb UNTIL these past few months, with several issues, mistakes on their part, allowing un vetted people to try and book, etc etc.
Just got a note from one of the guests, she is booking elsewhere. Goosy about trying me again! Any other suggestions on how I get Airbnb to make this right??? Thanks
Then, when I posted this on the Superhost Facebook page, found out TWO other hosts had this happen…and amazingly BOTH were relocated to…wait for it…NYC! what are the chances of THAT being an ‘accident’?? That ALL the ‘wrong’ longitude crap was NYC for all three of us? I’m heading to twitter soon if these 6 guests are gone for good. NO host deserves this. Disgusting. And I’m tagging Catherine Powell, not that it will help, but this company is going to the dogs…I’m just torn