This is such a shame. I’ve found AirReview so useful but since airbnb changed the profile page layout it doesn’t work any more.
Does anyone know of a work-around? Or if the developer will update things? I’d actually be willing to pay for it.
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Click on the icon and there will be an email to send them a note about it not working for you. It is working in my area so it may be a local problem. (It wasn’t working a few weeks ago.)
Thanks. I did email them. I saw that people were saying it wasn’t working a few weeks ago but it was fine for me. So you’re saying that it has continued working for you after the air profile layout change?
I just checked and it is still working for me. I did notice though that it may not work well to retrieve reviews more than a year or two back. I had a guest whose last stay was in 2016 and it just kept spinning and spinning LOL
I use Chrome (on Apple) and use the www.airbnb.com website. With other browsers or through other AirBnB websites (country or language) it does not work.
I use Chrome and AirReview has always worked for me, even though it does take a long time to load sometimes.
Nobody has mentioned the new airbnb profile layout. Am I the only one seeing it??
Still our same profile. What has changed?
Strangely, I occasionally log in to Airbnb at work and starting last week everything changed. There was some side note about “the new layout” and it was beta. But, I only see it at work and I’m pretty sure it’s because the Airbnb website thinks I’m logged-in from a different city and state (i.e. where the corporate gateway to the internet is located).
I haven’t noticed anything, but probably that’s just me not seeing the difference.
I just checked again and have come to a NEW conclusion:
AirReview only works for confirmed guests (past, current, future).
AirReview does NOT work anymore for guest sending enquiries or needing pre–aproval.
I checked +10 guests and +10 non-guests (canceled, expired, declined, not-possible,…) and in my books the above is true in all cases.
Can others have a look to confirm this?
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Confirmed. Not working on enquiries or past cancellations.
JF
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Did you check if AirReview is working for past guests?
Yes. All profiles look the same and AirReview doesn’t appear at all.
I sent an email to the developer, no reply as yet.
I talked to Brian the AirReview Developer by email last week. I had complimented him on how fast he does the fixes each time Airbnb changes something. It’s his side project - he is an Airbnb host with a fulltime job - and says he finds keeping up with the changes challenging. No doubt!
Anyway, since he is a host himself, he sees what happens, and so is usually on top of any change. Give it a little time, I would say.
I do love that extension!
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@lawre That’s good to hear! My email to him was very polite and complimentary, btw, not complaining in any way at all. I hope you told him he is an Air Hero for all his work!!
Air Hero is a good way to put it! I expect it is helpful for him to hear details of what is not working - device, browser, where in the world, etc. - so your email would be most welcome.
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Next time you chat, maybe suggest he makes it a paid extension. Unless you’re a really cheap so and so, its well worth a few quid.
JF
@JohnF, I made a donation when I first got the app and I also suggested to him that he charges a fee. I’d be willing to pay it. But maybe charging would take him into a business stratosphere that he doesn’t want or have any interest in.
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Yup, this fits my recent experience. Since the policy of no guest photo until a confirmed booking, I’ve not been able to access AirReview on my chrome book until confirmation.
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My experience also. I replied to the support response I got about it so maybe they will figure it out soon.