I am being targeted by Airbnb to have my account suspended.
It all began with a guest saying she was unhappy with her room. She reported no Wi-Fi and an odor also saying she didn’t think my listing was just a basement and not a room. This info I received from Airbnb rep, Paige. I was already doing Wi-Fi repair and was speaking with the guest about it. I found her devices on the network and told her so. I received a very accusatory email from rep Paige and the case was escalated. I explained there are two bedrooms downstairs and a bathroom so it’s definitely not just a basement. Paige responded “it’s not her concern any more and she’s wondering about the odor, although that’s subjective…”
Fast forward a back and forth including me asking her to please look at our correspondence… I was flagged for not meeting guidelines and my guests stay was refunded $800. I called my building manager for repairs they reported no bugs, one spider, no smell, and I sent a screenshot of my cellphone in the room completely connected to WiFi. I even called Airbnb via WiFi. I also interviewed 2 guests who said no, one person saw an ant and the other said nothing and one of them is also staying in a room on the same level as the guest who had left. No dice. Airbnb is closing my ticket and not referring to the matter.
They told me they already decided and I have to clarify where my surveillance camera is now. I have a camera in the living room and the guest took a pic on her way out. This camera is detailed in my listing. Also before this I noticed all my listings were delisted with no email telling me why. I clicked around until i got them back up.
Now today I’m being told I may have my account suspended.
Mind you, I was advised by Airbnb to keep my camera and just disclose it in my listings. I think they just want to get rid of me. I really hate this platform and I told them so so I guess I’ve kicked my own bucket. Another fun fact is I work at a major NYC newspaper and I will do all that I can to relay this story because it really shows how much they don’t care about facts as they say in the new guidelines. If they want you out they will push you out.
I previously complained about a 1 star review this kid left saying I only have 1 bathroom, when I have 2 and it’s a fact not something you can give someone 1 star over. They didn’t care.
I’ve also contacted their twitter and was told “Too bad so sad”. LOL