Who would like to join an Owners Union? I feel Airbnb needs to treat their hosts better. I just bought the domain airbunion.com
We currently see about 1 in 10 people ask for their money back after they have already stayed with us. Airbnb usually grants them some sort of compensation for whatever issue they had. This is coming form an owner that has hosted over 700 people between Airbnb and Home Away. Airbnb is giving out money away.
Case in point, We received an email at 2 am from Airbnb stating that we had 24 hours to respond. There was no follow up and so in the morning it got lost. Our fault but Airbnb didn’t follow up and proceeded to give the person half their stay and the cleaning charge. I was told this is standard for them. I then responded less than one minute after upon which Airbnb told me it was done and nothing could be done.
I then was briefly suspended by Airbnb for threatening an employee that I don’t know their name or anything, possible a BOT. Their employee, who could of been a BOT, who knows. Proceeded to email me back for about an hour on this topic. All that was on their support email was a Name and last name letter, it has since been removed. Most likely this person was from another country. Who knows. I said that if this person had an office, they would treat me differently and speak to a manager to open my case. (that is it) This person, who knows exactly who I am and my number and name. Then reported me to standard and they suspended my account without pay and the ability to have stays. I had another Airbnb Standards person reach out to me and basically said they would suspend my account forever if I didn’t answer my phone the next day at 8:30. This came in an email version. What would of happened had I been on vacation or not in front of email. I was then told about my harassment of a no named unknown person while I complained that there is no local contact or support or anyone who cares about my business at Airbnb. I then I had to promise not to threaten anyone in the future. I was simply pointing out all they did was email me and I didn’t have any sort of contact to speak with on this case. In fact, I wrote a complaint into them about it. I have no arrest record, I wasn’t physically threatening someone, I was simply stating they would act different if they weren’t texting and we were physically having a conversation. Airbnb has missed the point!!!