I recently had a guest who left a bad review calling my building manager a ‘b_ _ _ h’ (written like this with the middle 3 letters blanked out). This guest caused $300 in damages (which was luckily covered by the host guarantee), had 3 guests staying (when he booked for 1 guest), and checked out 2 hours late.
My biggest issue is about the review and having the profanity on my listing page. I worry about the way this reflects on me as a host, the environment I create for my guests, and even the fact that Airbnb permits this kind of language and lack of professionalism and respect.
The Airbnb content policy says ‘The following content is never allowed on Airbnb:
Content that endorses or promotes illegal or harmful activity, or that is profane, vulgar, obscene, threatening, or harassing.’
I called Airbnb and they are refusing to remove it because they ‘cannot assume intent’ with this mystery blanked out word. I asked for examples of what would violate their content policy and the case manager told me that racial slurs and gendered slurs are violations. The word used in the review is clearly a gendered insult.
This was a frustrating and disheartening conversation with Airbnb. I have been a Superhost for over 3 years with 6 listings and it is really disappointing to learn that Airbnb supports this kind of language (as long as some letters are blanked out).