I needed to have a stern, matronly discussion this morning, after two of them used the shower room of our other listing, as well as the Jack&Jill bathroom they already had; the only one they had been shown. What’s galling is that one or other must have had a good snoop around whilst we went out for a couple of hours last night, in order to have found it. I had made quite clear in messages, with the lead guest,that we had another listing, which if they wanted a room each, they should book this as well. During this morning’s discussion, the two French girls were so apologetic, including clarifying that the statement last night, that they were here to evaluate us, was a joke that should not have been made; not that I gave a toss by now. The lead guest/booker was quite the opposite; my first experience of an entitled, high maintenance millenial, with no qualms about lying, sorry, trying to lie;-
Guest: “I never tell anyone that I work for Airbnb”;
Me: "It’s on your profile"
G: "well I don’t know how"
M: “you wrote your profile”
Silence. Lots. Then;-
G: "I didn’t hear you say we couldn’t use that shower"
M: "I told you in a message. You have it in writing that it is a separate listing but as you didn’t book it, you
were not show it."
G: “I needed a pee”…
At which point the other two successfully intervened to stop her digging a deeper hole.
Followed by a gentle, matronly lecture about how G needs to take responsibility for being a responsible guest going forward, ensure her group is aware of House Rules and that she reads listings and messages with information in full. And not be so demanding; I’m not a Tourist Info Office. Okay, I made that last bit up but really, really wanted to say it!
I’d welcome thoughts on how to review please. I think, and hope, she’ll take all I said on board, and I don’t want her to lose her job. On the other hand, I feel other hosts should be aware. Given her startlingly good reviews, perhaps I should say she is better suited to a whole listing, rather than a B&B in someone’s home??