Thanks for the PM; really helpful! I forgot to clarify the demanding bit; running to keep up as usual. By demanding, I had a shed load of texts with queries before they arrived over a two day period, most of which could be answered by reading our listing properly or googling; I was even asked to send a train timetable and to detail a good walk on the White Cliffs for them! I began feeling like the TIO, but all this before I’d read her profile stating she works for ABB. Then we had more messages about early/late check-in and out, which we couldn’t do (and won’t usually) but I fell over backwards arranging for their bags to be left next door in the pub, whilst at the theatre! This wasn’t good enough, couldn’t the neighbours check them in? They are the neighbours, working… I could go on but enough, except to say 20 messages in total, including three after she left, seeking forgiveness and a good review.
What was interesting though was the difference in cultures. The two French girls were immediately apologetic for the mistake, offering to pay a fee for the extra cleaning (even though one hadn’t been responsible), whilst the French Canadian girl was sulky and hostile.
Time to let it go now. Thanks for the in-put and support.