Yesterday my guest was checkin and told me 4 hours after check out the bathtub was clug with hair. I went to the listing 30 minutes after she mentioned that and fixed the situation but the guest already left and ask for a full refund. I contacted Airbnb and they told me that this does not qualify for a refund and this morning waking up I have a case manager telling me he issued a full refund??
I really don’t know what to do I’m losing almost 1000$ for something that was fixed in less than 1h!