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This warning is for hosts who have ever managed to get a bad rating removed.
Every three months, the system reviews host accounts based on internal data and adjusts Superhost status accordingly.
However, even if a bad rating was officially removed and your public profile reflects the correction, Airbnb still retains the original rating internally. This means that the removed rating may still affect your Superhost status, despite assurances of its deletion.
If you’ve experienced a status downgrade like I did, I strongly recommend comparing the rating displayed on your public profile with the one visible under the “Superhost progress” tab in your Hosting menu. You may find an inconsistency due to an unintended system error.
I initially disclosed this issue responsibly three months ago, but since it has happened again, I suspect Airbnb is not prioritizing a fix, but you should ask for your well-deserved Superhost status.
Well that would explain several posts I’ve read over the years where hosts said they had met all the Superhost criteria, yet lost their Superhost badge.
It is possible. If someone keeps Superhost status for too long they have to reward that host with a certain amount of money in credit. So … better for them to make it impossible
I’m not sure I understand this. I’ve maintained SH status for 36 consecutive months and have never been eligible for more than the $100 SH coupon. You cannot accumulate them, they expire at the end of 12 months and a new one is issued if you maintain the requirements for the previous 12 months.
Whether it is true that some internal stats are used, or whether it’s just a glitch, you don’t understand the difference between Airbnb awarding $600 in vouchers over the course of 6 years, or awarding $300 over 6 years? Just because the vouchers can’t be “banked” doesn’t mean Airbnb isn’t out a difference of $300 if the user ends up using all those vouchers.
I agree with @DozerPug . I’ve had Superhost for years and the voucher, which has a time limit, hardly makes a difference to a stay - it’s just a tiny discount in many cases.
Some people (I’ve even heard it from hosts) believe that Superhost status gives the host an automatic discount on all Airbnb-advertised stays and experiences. (Not true!)
Superhost is a pretty outdated concept these days so I don’t really understand why hosts are so concerned about it.
For years I have asked guests why they chose to stay with us and not one ever mentioned the Superhost status.
It’s like getting a gold star and kindergarten - it might make some people feel good but it doesn’t really mean anything.
Yes, Muddy, I understand that. Thanks for “mansplaining.” I’m assuming even if the host is using some of those coupons, which from what I’ve heard on many hosts forums, they’re not used that often, the level of service provided by most SHs is more likely to ensure happier guests and more bookings equaling more money for Airbnb. It’s hardly costing them money. I for one, have never used mine. So they’ve saved that money on me but made a ton back.
I haven’t used mine either, so they aren’t out anything on my behalf. But a lot of hosts do use them, and I imagine it adds up to thousands of dollars in a year that comes out of Airbnb’s coffers.
When they came up with “Guest Favorite” and eliminated the Superhost filter, I figured it was a prelude to scrapping Superhost altogether, which could be in the cards at some point.
Not sure how I could “mansplain”, when I’m female.
Instead, there’s a huge difference in how they receive and handle your support requests: from about 5 minutes for a Superhost to up to 24 hours for a regular host. The quality of customer service is also noticeably lower if you don’t have that status. I believe hiring knowledgeable and helpful customer service agents is another area where they cut costs when they have less Superhosts.
I offered my 100$ Superhost reward to a brand new female host near Ukraine border with just a few days until expiration instead of leaving it to them. I am still congratulating myself.
It still matters, even now. As a brand new regular host, I wasn’t allowed to cancel a guest who harassed me and tried to extort me. He asked me to cancel a non-refundable booking upon arrival and said he would send someone to me to collect cash (threatening a bad review when I refused). You won’t believe it: customer support actually told me to try ‘accommodate’ him.
My after SH downgrade story is heavily mirroring this one:
I live in Eastern Europe, in Bucharest, the capital of Wild Romania. Although many are more familiar with the mystical Transylvania, the country itself has much more to offer. Romania is bordered by Ukraine, Moldova, Bulgaria, Serbia, and Hungary. Located at the edge of Europe, where the Danube meets the Black Sea, my homeland balances natural beauty with the challenges of its geopolitical neighborhood, including areas near conflict zones. I believe that Danube Delta and Carpathian Mountains in our country are places that should be on everyone’s bucket list
I’d like to put in a good word for the broadly dismissed SH bonus. I got one every year and used it for a total of $1000. And with the kind of use, with one night stays on road trips in modest homes, it went a long way. I’m not sure if I’ll qualify this year as I’ve taken on a roommate this month and have all but removed my listing from the platform. Both the SH bonus and the opportunity to buy into the stock IPO are things Airbnb did to show appreciation for their hosts that they didn’t have to do and, unpopular opinion here…I appreciate them in return.
We get ours every July - ten years now. If you look at it as a percentage of sales, it is paltry, but as a gift from Air it makes a nice deduction from the cost of an airbnb we go to every Spring.
This is from official Airbnb forum 4 years ago.