So, I had someone IB this past weekend. I chatted with the guest briefly about why she was coming, etc. No red flags from what I could gather. Later that evening I get the following email from Air:
"We hope this message finds you well. Reservation ________ with _______ has been canceled in our system. This reservation was set to start on 2020-01-16.
Unfortunately, we’ve received quality assurance information regarding this guest and we’re no longer able to support them as a member of our Airbnb community. Your calendar should now be open for the affected dates.
We’ve also reached out to _________ to let them know this is no longer an active reservation. We’ve refunded them in full and they are aware that we’ve let you know about this cancellation.
*Please know that Airbnb would never attempt to act in a manner that would compromise you as a host, and situations like these are very rare. We truly apologize for any inconvenience this may have caused"
I figured I dodged a bullet and was pleasantly surprised to see Air being so proactive in vetting out guests that could present issues. We got another booking almost right away for the same dates which was great.
The guest texted me this morning asking if she could still stay with us. I told her no, of course.
Just thought I would share! This is a first for me. Has anyone experienced this before? Have you ever learned what the “quality assurance” issues were?
I told the guest I wasn’t comfortable hosting her and she was understanding. Still, it’s a little concerning that she was able to grab my phone number off the reservation. Means she may have my address too.