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You DO know that various regional CS offices handle world calls at different times, don’t you? Try calling earlier or later in your day to see if you get someone more linguistically compatible. On the East Coast of the US, if I call before 2PM local time I often get a CS person from Ireland for example!
I would be nice if Air published a list who which places have phone duty when… but I’m sure they never will.
Umm… it’s complicated, the Queens English is my second language.
That said, I do make a good job with written, when it’s colloquial. If I was paying my OH by the word count or page for proofing, over the years I reckon I owe her enough to leave me and lead a life of luxury for a long time.