Hi Claire and Oli,
Thank you for your patience while I reviewed your case. I appreciate the time you’ve taken to share your concerns and perspective on this experience.
Based on the information provided, I have decided that you;re not entitled to a payout in this case because you’ve asked your guest to leave, and they didn’t spend any nights in the property.
I understand this was the only solution as you were not feeling comfortable with your guest’s behavior, however as you’re the only that ended the reservation we’re obligated to refund the guest as it is stated in our Terms of Service you’ve agreed to follow.
I understand you’re disappointed with our service and I’m sorry to hear that and if our polices are not fair to you as a host, please take the time and give us your feedback.
We are always looking for suggestions to make our platform better for both hosts and guests, and insight from members of our community is immensely valuable to us. To send your suggestion, just go to our feedback form and enter a description of the feature you’d like us to create:
As further communication will not change the outcome of this case, we must respectfully disengage from further discussion.
Dear glorija I may as well have talked to the wall as you, as you’re totally biased towards a guest, and only ever interested in the money. Complete BOLLOCKS is all I can say, and we’ll be leaving at the earliest opportunity. VERY unhappy with your ‘here to help’ -my arse!
This isn’t a case review, it’s a whitewash. Never did you once ask for additional witness evidence, and once still has to answer the question -what would you do if threatened in your own home -according to airbnb you just need to accept it and then you get paid. And still their feedback (which breaks airbnb’s rules) remains online. SO unfair, and just what I and many other hosts have come to expect from your company. Miserable excuse for a review. You should feel ashamed to work for such a bunch of crooks!
Shame on you
23 FEBRUARY 2019
#goodbye #thanksfornothing #airbnbollocks