Dear fellow Airbnb Hosts,
I met my first (and I hope my last) aggressive and rude guest 1who hasn’t any sense of hygiene. As she was behaving without respect and in such an unacceptable manner that I told my husband and he felt obliged to call and disuss with Airbnb about the possibility asking the family not to check into our apartment. A case manger in Canada called her but was unable to communicate with her in neither English nor French. A Russian-speaking Airbnb staff would only be available 24 hours later. It would be too late to ask her not to check in. So I wrote to Airbnb instead of asking her not to check-in, tell her why I found her attitude and behavoir unacceptable. She sent me an angry message (after the call of Airbnb’s Russian speaking staff) swearing that she would write me a negative review so that no Russian guests would ever reserve my apartment in the future.
Would you please comment on my following review?
Диана was the the only rude and unrespectful guest among the 400 guests whom I have hosted since June 2017. She has no notion of hygiene and was an inconsiderate guest who behaved in an unacceptable manner.
Day of their arrival :
The family arrived 4 hours before check-in time to drop off their 3XL suitcases, 1 kid’s suitcase, 3 big fully packed back-packs, a few fully filled plastic bags and a baby strolley. The baby was big and cute but the parents look very stressed out. No smile, no greetings from them. Not even a written nor a verbal thank you for my letting them dropping off their many big bags early.
Once in the apartment, Диана didn’t bother to ask before going into the bedroom and putting her baby (whose back was full of leaked stools) on the bed without a mat or a towel and stained the mattress protection right away. She didn’t apologize. I told her that the pull-up diapers were obviously too small for her 1-year-old baby, which could be the reason for the severe stools leakage. She got irritated and said that they were the biggest size. (Well, they may be the biggest in her country but in France pull-up diapers for even teenagers are available in the majority of supermarkets.)
Her husband asked to use the toilette and the toilette seat was very dirty after his use.
When they were done, none of them washed their hands.
I always try to be very clear about the do’s and don’ts to avoid possible misunderstandings.
Guests from all around the world can be so different and we can never assume that someone knows how to operate everything - the TV, the induction hob, the shower, the door-lock, anything! But Диана didn’t want to listen to me. She said to me at least twice that she had rented many upscale accommodations, nobody ever bothered her with any house rules, why did I have to bother her with any house rules or directions for such a modest apartment.
When I told her how to turn on and off the heaters (the reversible air-conditiner), she said that in her country, they have much better machines.
Her husband asked me to type in the password on his cell phone for the WiFi connection. When he asked her to pass me hers, Диана refused with impatience saying that anyway the password and the WiFi network was written down, she could get connected herself later. I showed her while reading to her the written password letter by letter, number by number.
She refused to listen when I was giving her other useful information. At 10pm, she messaged me a few times because she was unable to get connected to the WiFi. At 10.30pm, she asked me where the cutting board was…
I had never needed to dispose of nappies when I hosted babies or small children. With the family of Диана, even before their actual check-in, I had to wash the soiled mattress protection and dispose of their baby’s stinky nappy due to the young mother’s negligence.
The second day: She received a phone call from Airbnb about my complaint, she swore to write me a negative review.
Day of their departure :
They said they were leaving and asked where they should leave the keys. We asked them to leave the keys inside the apartment.
When we arrived, they had already left our apartment and were waiting for their Uber outside our building. However, they had left both entrance doors of our apartment grand open. The towel dryer was set to its maximum - burning hot with a washed female underpant already dry hanging on it. I rushed out of our building to return it to her. Her husband lauged when he recognised it but Диана got so mad and she came back in our building, throwing her underpant into a trash bin for recyclable objects while assaulting me verbally.
I checked the remote controls of the heaters: 26°C in the bedroom and 27°C in the living room. I looked at the electricity meter, they had consummed 12€ in eletricity while the weather was mild: 15°-19°C during the day and 7-9°C at night. During the coldest months in December and January, the average consumption was no more than 4€/day.
Instead of putting the smelly nappies straight in the garbage container, double bagged, out in the courtyard under the staircase as instructed, they had accumulated all the used nappies during their stay of 2 days, all mixed up with household wastes, glass and plastic bottles in the same garbage bin indoor, taking over our apartment with an aweful smell. I had to dispose of them without being able to separate the recyclable trash.
Although there were only three dirty cups in the sink, the fridge was full of cooked dishes for at least two meals. When I emptied the dishes and pots, I discovered a burnt pot.
I tried to stop them from checking into our apartment via Airbnb but they failed to do so. I can’t recommend them to the Airbnb community.