I’m reaching out to you guys here because I honestly have no idea what else to do to get this situation resolved. Before I start, I want to take full responsibility for my bosses account being disabled. I had no idea that he had to link me as a co-host to help him manage his account and respond to people. He just told me to put his home on Airbnb and so I made him an account and put my own contact info in the account because he wanted me to respond and everything for him. Because I have my own personal Airbnb account that I have used in the past for travel, I’m sure it flagged the system when I put down my number as the point of contact on his home on this second account. Then, my personal Airbnb account was also disabled and I couldn’t even go back and change my mistake and have him add me in as a co-host. I’ve written tons of emails trying to apologize and explain what happened. I just made an honest mistake and we haven’t even started booking yet. This all happened before the property was even live. We haven’t communicated with a single person yet so I’m hoping that they can forgive the misunderstanding.
He just spent a ton of money on this place fixing it up all nice for guests and getting the place professionally photographed and I’m fearful that I completely screwed him out of renting his home because I listed his property incorrectly. None of the other websites had an issue with me listing myself as the contact so I figured that Airbnb was the same. I’m an honest person and I was super excited to be given the opportunity by him to help rent his home and I would really appreciate some advice. I work for myself, I am not a property manager with a company or anything. I worked at a coffee shop until my now boss, a family friend, offered me a job helping him with Airbnb so I quit my last job to focus on getting his home ready and now i’ve basically ruined our relationship with Airbnb by accident and this is literally the most important website for listing your property.
I’ve used Airbnb personally several times, whether on my personal account or a friends’ and I’ve always had wonderful experiences and always respected the spaces I rented and have good reviews from people who have hosted me.
I reached out to Airbnb via their email and over the phone. I even just now made a Twitter because I didn’t have one, only to Tweet Airbnb because people have said that that sometimes helps. I sent them photos of me in the house so that they know that I have access to the property and I’m not a stranger. I sent a video as well. I sent them a photo of the blank check that my boss gave to me so that I could add the bank info to the website. On the check it has his name and address, the address of the home I am trying to help him rent. I feel like I’ve really tried to make things right and I’m fearful that it won’t work out in the end.
If anyone has any advice at all, please let me know.