We are Superhosts and have had approximately 25 previous bookings in the last year in our upmarket apartment in South Africa. Most guests have been fantastic and a pleasure to host.
However on the few occasions that we have accepted bookings from guests without any previous host reviews, we have greatly regretted doing so. The worst experience to date was a couple who used the shower as a toilet.
As a result, we decided to accept bookings only from guests with at least one prior review. I know this is no guarantee but at least it gives some level of comfort.
This obviously means declining guests from time to time, Recently Airbnb seem to have become uncomfortable and are threatening to demote our position on the website.
Could anyone suggest how best to handle this so that we can safeguard ourselves and our property without at the same time jeopardising our standing with Airbnb.
Thanking you in advance.