I can see it now, entitled guest brings extra people and when prompted by Air says there were not enough towels.
RR
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I got 'missing soap" YEP No Soap! But body wash in showers and liquid soap at every basin!
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I just opened up a second listing and decided no bar soaps, no hotel sized stuff. Now I have to worry Air will PROMPT a bad review with these stupid questions.
Bah Humbug I say!
RR
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No, I’m talking about the “survey” guests get that is part of the review. It does change; there are some about the neighbourhood (“Is it good for nightlife?”), and one is about the essentials.
“Did you get one towel per guest?”
“Did you get one pillow per guest?” etc.
It was so awkwardly worded that guests were thinking they were helping by saying no, but not being able to explain, except directly to the host through the messaging, that they said no because they got four. Wanted a pat on the back.
Then “missing towels” and “missing soap” or whatever they didn’t see or understand shows up in the app. It doesn’t go away. It does not show up for guests. Only for the host. And only in the under Progress > Reviews.
I thought everyone knew this, or I would have been clearer. I mostly use the website as well, but I have to have the app in order to stay on top of responding in time.
My last stay as a guest was a couple of weeks ago, and the review survey was about whether the place I stayed was accessible (for wheelchairs and things). I think it was not, but I didn’t measure the doorway. It certainly was not advertised to be. So I answered “I don’t know” to each question. I think that spares the host any ridiculous messages, but you never know.
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The other was photo accuracy.
This has come from 2 Asian sets of guests.
The property is listed as 1875 Victorian Duplex, so they got an OLD place.
The were expecting New built Old, they didn’t like Old …smack my forehead …you cannot win!
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@lawre, I’m looking on my phone under Progress > Reviews. I don’t see anything like “missing towels” or “missing soap.” Is there somewhere specific I should look?
I also see nothing like that on my laptop Airbnb software.
Oh, you would see them. The anti-compliments are in gloomy grey rectangles.
So no worries. All your guests have noticed the towels and soap, and remembered they slept on pillowcases!
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Woohoo! Lucky me!!!
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Yes. This is exactly what I was talking about. It’s on the Reviews tab on the desktop too. It doesn’t go away, but no one else sees it, so I don’t mind it.
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Oh wow! I had no idea. I have no prep time (I use increased prices to pay me for expedited prep time instead) so don’t use it but thought it Actually blocked the day immediately preceding and immediately follows each booking (shoulder nights) so that there would be a minimum of 2 blocked nights between reservations. One night between makes much more sense.
I wondered why they only offered the 1 night before and after and 2 nights before and after and not a mix of one, two or nOne before and one, two or nOne after…was thinking that the two before and after would have made it so there were at least 4 nights between bookings!
I think that the words air puts in the rectangles are not always the actual responses they offer the guest In The survey. I have seen questions as a guest such as were there any issues with: and some box checks available, one of which is air conditioning. I think a guest I had checked that once because she was a day sleeper and Nest kept thinking she was gone and reducing energy during the day. I told her that when she complained when I asked how things were going. Anyways, I now have a grey box that says missing AC that showed up with her review…
I had someone complain/mention privately that my kitchen rugs looked worn now I get the box with kitchen space need cleaning or something along those lines. I replaced the rugs.
RR
1 Like
@Militaryhorsegal It took me about 2 years to figure that out 
If the night after a reservation wasn’t blocked, then you’d just have back-to back bookings. They just fail to explain that the night after a booking can be the night before the next booking as well. Guest A books the 2-4, checking out on the 5th. Night of the 5th is blocked. But guest B can book the 6th, so the 5th is also guest B’s “one night before”.
You’d think Airbnb could make that clear, wouldn’t ya? In my experience reading host forums , almost all hosts assume it would block 2 nights beween reservations.
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"Your guests said you have a
. Grow up
. A fetish cellar
. A particle accelerator
…can we come visit???
.
.
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Exactly. How hard would it have been to say “Did you get at least one towel per guest?”
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I don’t even have “Progress > Reviews” on the app. I see that on the desktop, but on my iPhone, I can tap “Progress”, then “Stats”. Then I can see Trends and under that is Compliments and Rating Highlights. Following that are Recent Reviews.
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On the app, under Trends, in between the Compliments and Ratings Highlights is where the “Feedback” is for me. If you don’t see it, then you don’t have any.
I have: Incorrect Address, Listing Description (Accuracy), Photos (Accuracy), Messages From Host (Accuracy), Amenities (Accuracy)
None of it is true. They are all there from a guest back in May who clicked them while reviewing and then later realized they weren’t compliments. She said they came right after the compliments and so she thought she was giving me more compliments. Lol. Anyways, she’s stayed a couple times since then and hasn’t done it again. I was really confused at first.
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Before AirBnB dropped the “family” listing, they were always prompting me to add just one more little amenity so I could qualify: a kitchen!
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And I was prodded to add self check-in and high speed continuous Wifi to qualify for “business” even though I never appled to be in business category.
Neither of those things are something I could offer- my house is almost impossible to find, the hand-wrought metal doors are not made for a smart lock, and if there was a key safe, guests wouldn’t be able to figure out how to use the key in the door lock. And there are no phone lines where I live, so Wifi is expensive, metered and definitely not unlimited.
You’d think for an international platform, they might have some understanding that all listings aren’t amenable to what is common in first world, urban or suburban infrastructures.
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I agree. Logic seems to be lacking in a lot of these prompts.