I just stopped into my Airbnb today to clean it for next guests. The last guests checked out Monday afternoon and I didn’t make it over there until this (Wednesday) morning. I walked into my place and it was freezing cold.
Upon entering the kitchen I saw that the kitchen window was wide open and the screen removed. I realized someone had broken in. There was damage to my locked closets (that hold my personal items) and obviously my screen they ripped off, and they stole a few things as well.
Here’s the rub, it was warm the last couple days and the only way this could’ve happened (the glass window wasn’t broken, just the screen pulled off) was because my last guests left a window ajar when they left. Because I live on the first floor I clearly state in my house guidelines to lock and close windows anytime you leave the space.
I called Airbnb and the issue has been escalated to Trust and Safety. My question is, will Airbnb cover my damages from the break in? Even if the guests didn’t do it, they’re disregard of the rules is what enabled the robbery.
I’d love to hear from anyone who has experienced this kind of situation before. Thanks!