I am sure this has been discussed numerous times before, I am just posting this to rant a bit.
As you know, as hosts, our average star ratings is based only on the “overall experience” star rating by our guests. I just had a guest rating me 5 stars for every criteria, but rated the “overall experience” 4 stars only (see capture in French below) without any explaination.
That means everything is perfect, except I don’t know what, as the guest also said in its comment that everything is perfect.
I don’t understand how Airbnb lets such a stupid system in place. The “actual” overall rating should be the maximum value between the overall rating and the average rating of all criteria. An average rating (that’s just what “overall rating” should be) that is less than the actual average rating is crazy stupid.