As many of you have probably read, I’m a brand new host.
My first guests were wonderful and left me a wonderful review. Our 2nd guests have not left a review yet.
Our third guests were here for two nights. They have also hosted in the past. They left what looks like a positive public review. I’m still really new at this so I think the only thing the public can see is the positive part.
Anyway, for Cleanliness she gave me 3, for Accuracy 4, for Value 4, Communication 5, Arrival 4 and Location 4.
I am so angry I could wring her neck.
My house is clean and I spend hours making sure there isn’t a hair or a speck of dust anywhere in the private or shared areas of my home. She left in the private comment about cleanliness that I should get a headboard for my bed because bugs were getting in the bed. First, a headboard wouldn’t do anything to help that. Second, to my face she complained about ONE small moth that got in her room. In her comments she makes it sound like there were half a dozen bugs falling on her or something. I cleaned the room after she left and I didn’t see ANY of these purported bugs.
Other hosts, please chime in. I don’t think a moth, or a bug here and there for that matter, should freak anyone out, or be deserving of a 3 in cleanliness. I live in a house, not a giant hotel. When doors get opened and closed, sometimes a bug gets in. It just happens. Am I wrong, and perhaps need to fumigate my house? Do other people not ever get any bugs in the house?
I have zero idea how my listing could be any more accurate, and she didn’t give me any clues.
As far as value, she opened her communication with me saying she wanted to stay in my town, but wasn’t going to pay $300 for a 1 Star motel on the beach. She paid $80/night for a private bedroom & bath 2 miles from the beach in high season in a sought after beach resort town. I know she was not pleased with the town overall and thought it was “run down”.
At least she thought my communication was up to par apparently.
I have zero clue what could have been better about their arrival, but for the fact perhaps that I didn’t answer her text message about where to park in my wide open driveway in a split second. They were apparently sitting in my driveway for a few minutes waiting for me to respond. How about you knock on the damned door and ask if you need to move your car?
I suppose I saw the 4 for location coming.
I gave these people snacks and beer and saved her from forgetting some purchases they had made.
Anyway, one of the reasons I’m so upset and angry is because suddenly, my listing is nowhere, and I mean nowhere to be found. I have logged out of my account and done a search in my town for dates I know are available. 7 or 8 places show up and none of them are mine. Is this a normal thing to happen when you get a 3 for overall stay?
Below is my listing, in case anyone wants to see all the bugs.