As if the rental itself was not bad enough on it’s own, the “customer service” took it to an even higher level of absurdity.
It looks like an advertise of this website.
Could you be a little less cryptic? I don’t understand your statement.
It talks about how they helped the guest handle the situation.
@Ping_Keck is saying that this “story” reads as an advertisement for the website (elliott.org) on which it appears. I thought exactly the same thing.
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Thank you. I always have trouble explain myself. 
Thank you for the clarification. Once I saw Ping’s response, I was hesitant to even click on the link.