This is more a a venting from me than anything. At first I thought there was something wrong with VRBO and that guests weren’t seeing my rules before they send booking requests, but at this point I am sooooooooo close to either removing my listing due to frustration, or just upping the price high enough that potential guests search for me on other sites like Air to book through.
We get many, many requests from VRBO. 95% of them are from people with kids. We don’t allow kids, and it says so in several spots in our listing. We kept getting requests for kids even though the listing said no, so we decided to move “House Rules” up to the very top of the description because would be impossible for people to miss it, right? No, people are still completely ignoring what is written and sending through requests.
I received a request this morning that says “I was so excited to book a getaway with my husband, but then I saw there is no children allowed. My lovely daughter is 3 years old, would this be OK”. My blood boils every time I have to reply explaining the many, many hazards of a farm (a lake, goats with horns, honey bee hives, heavy machinery, and the list goes on), and these people just keep asking as if they will be exempt from my rules.
I was excited 2 days ago when I received a VRBO request from 2 adults who wanted to book for 2 days. I accepted the reservation, they arrived, and within an hour I got a text about the house rule I have inside saying no guests allowed other than those who were on the booking. It says right in my rules that we have a strict policy on the number of approved guests and they accepted it in their booking, and in the rental agreement. They told me they already invited someone else to come for the day, and didn’t read the rules.
I don’t have these problems with Airbnb. I don’t understand why this keeps happening with VRBO and I am probably just going to delete my listing. I guess when you navigate to Vrbo.com and you can see the main photo they have of the family of 4 arriving, and the little son on the left is photographed in mid “break apart” from his parents grasp, ready to go climbing on all the furniture and destroying the beautiful listing. Maybe VRBO just targets these sort of groups.