Yeah I plan to write her a review on the last day. One thing I noticed is that she told me she stayed at “MANY” Air Bnb’s, and mine is “the worst”. My maintenance men (who went there while they were there) told me that the group of ladies complained the WHOLE TIME and even complained about “other horrible places” they’ve stayed at. However, there is only ONE public review on her profile as a guest. This makes me think most of the hosts avoided reviewing her… for one reason or another… The one review that is visible is a good review, but it’s from 2015, almost 2 years before she started hosting herself.
Yes. Considering she said she stayed at “many” air bnb’s, it’s interesting that the only review she has a guest is from 2015 (long before she became a host herself). It was a good review from both parties.
Thanks for giving an update! So you offered to give a small refund by message but she didn’t reply, do I understand that right? You didn’t actually issue a refund? And you haven’t heard anything from Airbnb? Strange. Perhaps she’s read this thread and is hanging her head in shame… wishful thinking, I know.
Damn, it must be hard sitting there on tenterhooks wondering what’s going on 
Hope it works out in your favour.
That is correct. I have not actually issued the refund because I don’t want to issue $100, then she goes to air bnb, then who knows what air bnb would say to me, then the issue continues etc etc. I wanted her to tell me that this would settle it, and if she had, I would have issued the refund right away. But I haven’t heard anything. Nada. And that’s several days ago… So I have no idea what her intentions are… I will update you all again when situation changes…
Good grief I would not give her any refund.Shes a pain in the backside
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Interesting. If she was a really competent miss prissy-pants-professional-complainer, you’d think she’d have got her refund request in straightaway. Cross fingers for you that she just fades into distant memory.
Thank you so much @Magwitch. I’ve been crossing my fingers for days that my fingers are all hurting now… Literally…
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Uncross them! Life’s too short…! The guest was a bad 'un and we all get them. Don’t let her take any more of your time. Eventually, she will have a much worse time than you because of her attitude. /Buddhist mood
lol!
@Magwitch So true. Must relax… Grabs a drink LOL
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Thanks @Sharon_Lowdon. Welcome to the forum!
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Gosh I thought I was one of the few that got…hey I host too and this is what in my opinion needs to be addressed: Nothing wrong with the bathroom faucets function wise but they are rather old. Change out all the dark tile in the home. The living room, hallway, kitchen & bathrooms are tiled in the same tiles. We are talking 950 sq feet of tile to change just because she didn’t like it…SMH… and the list went on. I so wanted to write back…are you going to pay for the what you feel is the needed renovations…but I refrained and just said thank you for your feedback.
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Gosh, those are quite silly expectations from the guest. If she didn’t like it (which is differing personal taste), she should have booked somewhere else. You answered quite diplomatically. Good for you.
Yup. I’ve had the same experience before. Our FIRST group of guests started with “we are hosts ourselves”… Had no idea that was going to be a bad sign but yeah I do now. Since they were the first guests they got an amazing deal too, with the 20% off thing. Then they complained about the stairs are too slippery (I think I posted about it here). And complained about some wasps - very few and all were dying due to the winter cold. This is a timber log cabin with natural splits in the logs so there’s no way to keep them completely out (I have two pest control plans going simultaneously). The stairs are beautiful hardwood so of course it’s slippery if you have socks on. I actually did put those non-skid tapes on them after their complaint but those things are really an eye sore and impossible to clean. They also gave me a ton of other suggestions like I need another shower and some other major renovation type of recommendations that I can’t even remember. Oh and they wanted a refund. At the end, they called me to tell me let’s not review each other as they know how a bad review can destroy my property - since they are the first guests. What a joke.
I have problems with every single host who has ever booked. I think I might just be really up front with them from now on.
As a host, and I would appreciate it if my fellow hosts would do this, I always keep my mouth shut when I travel at another Airbnb property. I stayed at an Airbnb property with a new host who accidentally left sex toys out. Kept it to myself. (verbally not actually 
) Don’t be that guy!
LOL! Yeah I don’t usually tell hosts that I’m a host too, but some do figure it out themselves by looking at my profile. I had one host that was a brand new host and intentionally met with us afterwards and asked for feedback. I think the only feedback I gave her was, raise your price.
Most of the other ones I just try to go out of my way to write the best review possible. Because I know how hard it is to host.
I had one host that I felt a little annoyed by their customer service skills but at the end decided to keep my mouth shut. Still gave them all 5 stars on everything of course.
But like you said, I never told any of them I’m a host, but most do figure it out…
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There’s still private feedback of course. Its just when hosts impose on you and help themselves to an amenity that isn’t listed or assume they can check-in early because thats how they do it at their place…
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So, if a Guest finding a single hair makes them think the place is less than sanitary/habitable, what kind of rating should they get themselves for Cleanliness when they leave behind all those pubic hairs near the toilet or in the bed, beard trimmings in the sink, hairs in the drains, hairs on the pillows, etc?
I’ve had a few guests who must have been in the process of shedding their “winter coats” for all the hairs they left behind . . .
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OMG…isn’t that the truth!
If people leave a lot of hair or other mess all over the sink and floor, skid marks in the toilet, etc I do deduct stars. I’ve given many guests 4 stars on cleanliness. The guests for example who obviously cleaned the hair out of the drain and make sure all their trash is in the bins, rinse their coffee cup, hang up the wet towels, get 5 stars. And most my guests get 5. If a guest leaves their half filled coffee cup, hairs, trash laying on the floor or on shelves I deduct stars. The lowest I’ve given were a couple of 3 (out of 500+ ratings).
Ha ha, know that feeling. I don’t want to be seen as “internationalist”, but we have our own league table over this. Southern European women of a certain age, with dyed hair, leave enough hair to make a hairball that’d choke a tiger!
We also have our league table in respect of make up stains on towels etc, but I’ll leave that for another topic, assuming this reply doesn’t get deleted for being discriminatory 
JF
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