This comment made me wonder what her previous reviews were like. Did you check them out using the AirReview plugin for your browser?
I would say the majority of Super Hosts who open with “I’m a Super Host so therefore [ I am the best guest ]” are a red flag.
Yes, I agree. We had a Super Host guest just like the OP’s guest. After we google searched her we found essays upon essays of why she feels like she is a bad parent or that she has raised bad children. In one essay, she even casually mentions she’s thought about throwing her baby out the window. IT’S NOT ABOUT YOUR HOUSE.
Is that how it works? Is it a matter of where the guest is physically when you are talking to them, or where they reside permanently?
I get it though, if your guests are AK residents, you appear to be allowed to do this, but it’s pretty creepy … would you like your privacy thus invaded? Say if guests are recording you?
I wouldn’t either, but under Alaska law it’s perfectly legal.
Whether it’s legal depends on where the parties are located, not their place of residence. So if I record a guest and they’re still in Alaska (or located in another place where only one party needs to consent) it’s legal.
I have no problem with guests recording me because I’m not going to say anything I might regret. If it gets sticky I tell them we need to have the discussion on the Air platform so it’s on the record.
Civil liberties aren’t so much about being unconcerned because “I have nothing to hide” and “I won’t say anything I’m going to regret.” It’s MUCH more about our individual rights to privacy.
See:
‘I have nothing to hide’ is killing the privacy argument - The Next Web
Nothing to hide argument - Wikipedia
Reddit: How do you counter the “I have nothing to hide?” argument?
I’ll ping @Militaryhorsegal on this point.
not all guests will do the calculations in this way. It’s tricky enough for some hosts to work out the logistics!
I think that such a long list of very petty things adds up to saying a lot about the guest
NO REFUNDS
////Ken mode off
Points of view I had not really considered before. Thank you.
So @happilytorn, what was the outcome? Did you refund anything? What was the review situation? I hope there is a happy-ish end to the story?
As soon as someone says they are a super host avoid them at all costs. It is a red flag as who feels the need to tell you that. Be aware they are coming with their clipboard!
I would not give her a refund and I would wait to the last day to review her and say that she is too high maintenance for you to host again and is unreasonably picky.
This woman may have miraculously gotten super host status, but she has no clue about how to be a good guest. She deserves NO REFUND. She is borderline bullying you into giving her one. Look at all the breaks you’ve give her: waived the 2 night minimum, given her an extended check out time. And her demands were petty for the most part.
I would not give in to her veiled threats, write a brief but honest review. She may shoot herself in the foot w her own review, if she includes things that are not true. And if she makes any threats or tries to extort a refund or else receive a bad review, Airbnb does not take too kindly to those types of threats.
It’s the hosts who go out of their way to proclaim “I’m a Super Host” (and therefore, I know everything). I’ve been a host for 10 years and currently a Super Host. That and $2 gets you a cup of coffee at Starbuck’s. I mean, WHO CARES? The only hosts I’ve ever had an issue with are the ones who immediately tell you about how they’re a super host. Jeesh.
That’s my experience too. The hosts I’ve had as guests fall into two extremes - they’re either really great and leave all 5* no matter what because they understand, or they’re really really awful snotty sh*ts.
There were valid few points- regarding the smokey smelling towels and water temperature. However, they are not the end of the world. Also, you didn’t have much of a turn over to address these minor issues in this circumstance to accommodate her & was unusual for you to do a 1 night stay. You were doing her a favor.
My opinion, it does not warrant a refund. Sure reviews should be objective but at the same time she is a super host and you would think she would understand the position hosts have in general.
I actually had a superhost stay with me. Thankfully, she publicly reviewed me well. However, she had a list of things I could improve on, which was the first I received in one year of hosting. It was great feedback I thought, but I actually did not ask her for her opinions to begin with and thought it was helpful but amusing at the same time. As a host staying at another host’s place, unless it was a dire concern, I would bring it up respectfully. Other than that, I would understand and leave it, if the host does not ask for my feedback or opinion.
I guess in general, we all have to on guard with superhosts at times as unfortunately, some can be more critical that non hosts. I think in general, this superhost guest was way too critical and should just leave you constructive feedback in the private comments sections in the reviews & leave it at that. I would not personally host her again after the experience.
Yup. Like the guest I recently had who wrote i was “slow” at responding to her questions. I never took more than 5 minutes to respond. But it’s her “perception”.
So far, no outcome. I told her I would refund her $100 - which I honestly think is more than fair. I told her to let me know if that would settle it and I would send it right away. She never responded. This was sent through the platform. So far, no review. But I imagine she’ll write me a review at the last minute. I have no idea why she hasn’t responded to my offer of the money. I wonder if she’d contacted air bnb but I don’t know.