Workflow for "Cancellation request received"

1

Recently I am seeing these types of requests, which is an improvement over previous method of a guest having to go through Airbnb support to cancel with a full refund in case I figure they are not a good fit for my listing (smokers, pets, can’t climb stairs, etc.).

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I am trying to help another guest cancel, but she cannot find this workflow. Anybody know how to do this ? I can’t find any articles on Airbnb support website.

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2

This is a communication from Airbnb to the Host, so the guest won’t find this.

It’s possible that if the guest cancels online (not in a call) that they’ll see a workflow that asks whether the guest is asking for an exception to the cancellation policy. But I don’t know how a Hist would know that the guest will be asked that in an online procedure, and if not, the guest will suffer the consequences of the cancellation policy,

So I would think that the guest needs to either call Airbnb or message them.

3

I will probably do a dummy booking to figure this out… I was just wondering what guests need to click to get to that page. I provide a lot of guests with cancellation refunds, so it would make my job easier and unblock my calendar faster.

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Please let us know the results of your experiment.