I STRUGGLE like hello to write this…and have never had to write one before.
But I have one more day to submit this- and am worried about what to say.
This is what factually occured. Including my bad choices.
“The first couple days we hardly knew they were on the property. Very respectful. She was a great communicator and I helped her plan her daily fun activities. She sent me questions asking for suggestions, and I sent her links to activities she could book to do with her family. I was prepared to give them a 5 star review. Then the last night, things got complicated. We could hear things get louder, and what sounded like they were having a birthday party. (Singing Happy Birthday) Which I didn’t actually mind- I thought it was wonderful for them to enjoy their family time, doing cake or what not-
but then the party became a Kareoke Party and the singing went until almost 3 am. Which I tried to be even somewhat tolerant of this- as I can appriciate trying to make memories with your teens on the last day of vacation.
However- I wish I had not ignored my rules for them.
The next day they were late checking out.
The maid called me distressed and said they were urgently cleaning and trying to hide what they had done inside…and still had not left.
The maid knocked and reminded them they needed to leave, once every 30 minutes over-the next two hours.
Once they finally left- it appeared they had hung up decorations as she found tape on the cielings and walls- and the fire alarm was hanging from the ceiling. Like they had attempted to dismantle it.
She also found a strange blue green THICK slimey sticky substance in the bottom of the tub, and the tub PLUG was taken out and the drain was plugged. There was two other strange blue stains on the duvet bedding.
I told her to do the best she could.
I paid the maid for the two hours she waited and could not get in to do her job, and I also had to pay for additional hours of cleaning. It took her 8 hours. She is normally does it in about 4 to 6 hours. She worked into the evening to clean and replace and repair everything what was damaged.
I was grateful I did not have another guest scheduled to arrive that night.
It would not have been ready on time.
We also hired a plumber to come and fix what they had done to the drain.
I was disappointed that what seemed to start out as a nice family vacation, ended up being less than nice.”