I’ve used both Airbnb and Wimdu for a while and I’ve received many bookings from both websites. Here are my toughts based on my experience with both companies:
SIGN UP PROCESS AND VERIFICAITON:
I signed up with Airbnb 3 years. It was intuitive and easy to create a profile and add my vacation rental listing. Later on Airbnb has introduced a more thourogh verification process some people seem to struggle with, but on the other hand it’s good that they are focusing on security for guests and hosts.
One year after signing up with Airbnb I got contacted by Wimdu who offered to set up and advertise my vacation rentals at no cost. I decided to give it a try and I’ve been a member ever since. I’ve noticed there is no verification process for becoming a member of Wimdu and very few people have pictures and adequate descriptions.
TYPES OF GUESTS AND NUMBER OF BOOKINGS:
While most guests I’ve had from Wimdu have been European (German, Dutch, Italian), the Airbnb guests have more mixed nationalities.
During 2014 I received a number of bookings from both Airbnb and Wimdu, in total 350 bookings from Airbnb and 44 from Wimdu.
While Airbnb has an easy accessible 24/7 hour customer service by phone, I haven’t found something similar on Wimdu (correct me if I’m wrong).When you click on the “contact us” or “FAQ” button on Wimdu you’re being taken to a wide range of FAQ’s and the option to send an inquiry through a contact form, but I cannot find any emergency phone number. In my opnion that’s a bit alarming if you’re locked out, if you have a problem as a host or for some other reason need to contact the company quickly.However, the very few times I’ve had to contact Wimdu through the contact form they have normally answered few hours later or the next business day and the response time has been faster compared to tickets sent to the Airbnb customer service.
Read the rest of the article on my website / blog:
My home - my rental busienss - Wimdu vs Airbnb
What are your toughts regarding Wimdu versus Airbnb?