Flipkey is even worse, here’s the list of things I complained to its customer service:
- Starting from early December, 2015, Flipkey (along with all TripAdvisor family of platforms) started charging 14% hotel tax (in San Francisco, check your own city if hotel tax is withheld) on its own booking fee:
Rental cost: $800
Cleaning fee: $100
Booking fee: $100
The $140 is calculated to apply 14% on (Rental cost + cleaning fee + booking fee), that is: 14% * ($800 + $100 +$100) = $140.
Here’s the response from customer service:
I have reviewed the recent quote for BR18937315 in detail and I can confirm the tax amount has been applied incorrectly.
Ten days later, the ‘error’ is still not fixed, the update from customer service:
As stated above, I am awaiting further information from our Technical Team regarding the error you have reported and I should have an update shortly.
- The booking fee nowadays is FIXED at 13.5% for my listing, NOT as claimed on your web site that the booking fee is in a 5-15% RANGE (it was actually a range of 4-10% a year ago before Flipkey raised the booking fee percentage). I put in $20,000 worth of quote, the booking fee STILL stay at 13.5% (while Airbnb reduces to 6% at a MUCH lower quote number). Flipkey’s pricing strategy is certainly discouraging guests with longer stay. I’ve received quite a few complaints from potential guests (inquiries on 7+ days) about the high booking fee percentage, who eventually did NOT booking with us nor through TripAdvisor/Flipkey.
- There are a certain number of hosts who got grand-fathered in from their previous subscription option, which TripAdvisor/Flipkey does NOT offer any more. This put relatively new hosts like us in such a disadvantage because the guests need to pay much more on a single booking (at 13.5% booking fee percentage) with similar pricing setup. In the mean time, those grand-fathered in hosts are also not happy about the increasing annual subscription fee (with less bookings), from what I read on relevant forums online (Any hosts care to share if they benefit a lot from this subscription option? How much was and is now the annual subscription?).
I can confirm that we now offer the annual subscription option should you be interested in switching to this type of plan. If you would like more information about this plan, please let me know.
I said yes please, a week passed, there was no response and I was never given the link or instructions how to sign up the subscription option.
- I asked TripAdvisor/Flipkey before about whether it submits the 14% hotel tax collected on San Francisco listings, and I did NOT get any direct response. TripAdvisor/Flipkey is still NOT recognized by the city of San Francisco as Qualified Website Platform (while Airbnb is), even though they’ve been collecting 14% for almost a year now.
I’ve got way less booking in the past 6 months and no bookings in the last three months from FlipKey, and consider taking off my listing there as well.