Unfortunately, we were put in this situation last night where a group of 6 ( 20 something couples) were drunk, harassing the neighbors, smoking, playing loud music at 12am, throwing up on our porch, and physically beat our house with a stick ,ala baseball bat style (all on security video). In their drunken state they decided to concoct some scheme not to pay, and file a a resolution center dispute at 11.30pm on their last night, saying that my neighbors harassed them non stop for 5 days. The true version of this is they parked, against house rules, in our shared driveway and the neighbors asked them to move. Then asked them to respect the 10pm quiet hours that are a city wide ordinance and threatened to report them/us to the STR board for noise violation. How do I know? Bc I have security cameras that caught the entire escapade.
The guests drunkenly via email told me if I didn’t refund they would report me to the IRS for back taxes (no idea!!) and to the city (well, the neighbors beat you to that one, but thanks). I escalated to ABB around 12.30am when things were going downhill quickly. ABB offered to cancel, and then I could call the cops, yes at 12.30 with piss drunk guests. Sure my neighbors will LOVE that scene. I said no, I want them out first thing. ABB said no problem we will email, and so should you the same stating they need to leave ASAP. Did that, anxiously tried to sleep. 7.30 am they respond with we are leaving and reporting you to police (seriously, no idea why), city (yup, already got that) and more of the IRS stuff about back taxes(current on taxes so…really no clue) I tell them to leave in 30 mins or cops are getting called, and explain their terrible behaviour that we have on film. They proceed to knock down the security camera and camp out inside the house. I call ABB and the new case mgr says they can stay until 11!!! What!?! Check out time isn’t until 11 and there isn’t enough proof they broke the house rules! SO, what about the video footage I sent you at 12am?
Call the cops, they remove them. They tell the same BS to the cops, about IRS(??) and other nonsense about the city, cops say not our problem, but homeowner wants you out, you need to leave. That was at 10am. Still no word from ABB.
I sent video footage of all the ‘accused’ violation to ABB, plus they heard the guest threaten my while on the phone with ABB, and they still said the guests could stay to 11! I was shocked. Wanted to share my story, so no one depend on ABB to help mediate a nasty situation like this.
Luckily, no damage except security camera, bc the cops were there. I fully believe had I not called the cops my house would be trashed.
Guest had 2 verifications and just joined in May 2016. I take full responsibility for my poor vetting of these guests.