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What's your biggest pain-point in hosting?

#1

I am curious to find out what are your biggest pain-points as a host? I know there are lots of pros and cons for being a host and ROI has many variables like location and own/rent. But across all situations, what are your biggest pain-points that prevents you from hosting more aggressively.
For me there are two:

  1. Key Handover - My apartment building has key-fob entry, so I have to personally welcome the guests. During day this means coming back from work and sometimes guests are delayed so it can mean a long wait.
  2. Impromptu Travel - Last minute business or leisure trips can be a problem if you have bookings for that time and there is nobody to help you with the guests welcome and interaction.

Thanks

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#2

Neither of those bother me. What does? Cleaning the bathroom! I’d like a bathroom-cleaning robot, please.

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#3

For me it is just having time to turn the room over. I work about an hour away from home, so I often have to block a day between guests so I can clean the room after work.

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#4

I can totally relate to that as some people have bad hygiene standards and don’t bother to clean the bathroom after use. I wish they had a Roomba for that also :slightly_smiling:

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#5

Have you explored if the cost of professional housekeeper is less than your daily room rate? It might make more sense to have someone clean for $50-$60 versus letting the room go empty. Assuming you are in a high demand area with high prices.

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#6

The GUESTS! HAHAHAHA

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#7

Blood and other bodily fluids.

Beyond that, guests barging in earlier than checkin time.

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#8

True - neither of which can be solved by a service or app :slight_smile:

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#9

Yes, that will totally gross anyone. Hope that is not as common a problem.

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#10

A few ladies have left copious amounts of blood on the towels and toilet seat.

A few kids have had overflowing diapers spill poo on the stair carpet and in the bed.

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#11

Yikes! That is just unacceptable. I wonder if you used their deposit? Can we put a clause if the apartment is left in unacceptable condition then the guest will be charged extra?

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#12

As for the bloody messes, they’re pretty easy to clean up. It’s just unsightly and unsettling to find.

A run through the sanitize cycle cleans the towels and a shot of Lysol/Clorox and scrub cleans the seats.

As for the poo on the stairs and in the bed, I had to sue them in small claims court. They ruined a whole floor’s worth of carpet in the house by somehow managing to leave large stains in every room and then trying to scrub them up with a wire brush which destroyed the texture of the carpet and still didn’t clean the stains. It was a booking on the other big site, so there wasn’t a resolution center to go through. I do wonder if Air would have eaten the bill in that case…

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#13

Thanks! I am a new host, so such insights are very helpful. Lots to keep in mind, it’s like running a full-time business with all the headaches :slightly_smiling:

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#15

my biggest ‘pain-point’ is that if I have 6 hrs to do 3hrs of prepping, I’ll wait till there’s 3hrs left.

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#16

The other pain-point is assuming that 3hrs prepping is actually 3hrs prepping.
Always turns out to be at least 15mins more!

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#17

I do that too. Crazy. It’s still 3 hours whenever you do it and I’m sure it’s better to get it out of the way (well, more logical anyway) but no matter how hard I tell myself that, I still leave it…

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#19

Reading this forum a few years ago scared me into thinking kids just leave trails of :poop: where ever they go. However, having a 1.5 year old now, I have to say the parents are probably being irresponsible if the poop is escaping the diaper and pants and getting all over a listing. Accidents happen but not to that degree!

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#20

Ironing- solution iron on the bed
Hairs in the plug hole-solution close my eyes and scrap up with gloves and drop into a cleaning bag.
Poo - call my husband
Furniture getting scrapped-just got glass tops on bedroom furniture.
Taking chunks out of wooden floors-filler
I would hate to see the homes of some of my guests. I swear my kids are cleaner

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#21

My biggest pain point in hosting is the dishonesty. Lying to get more people in, Lying about “medical emergencies” to get fewer days (We have a 3 day minimum), and having a “security Deposit” that really isnt. All in all, AirBNB does not care about the host, just the guest. You need to get used to that.

Rusty

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#22

Could you raise your price a bit or increase your cleaning fee some so make longer stays relatively less expensive?

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