My first post
A guest instant booked & paid for 2 nights stating 1 person was staying.This was Jan 2016.
1 month out & they msg me with a few inquiries as to cooking utensils etc & requiring an extra bed as 3 people coming.
I amend booking as extra people over 2 is another $18 … this is mainly due to it is a studio apartment on the 2nd floor & only has 1 queen bed. I have to physically take up a single bed (which is in 2 pieces) & for the extra linen washing, power etc etc.
The guest is complaining because they believe the charges are wrong, the amended booking requires them to pay an extra $40 ($18 for me & $2 for AirBNB each night X 2 = $40)… They’re also arguing that they originally booked for 3 and there was no extra charge (my listing has always incurred extra charges for extra guests over 2 since day 1 with AirBNB)
They haven’t replied in over a week & they haven’t acted upon the amendment - I don’t want to cancel due to AirBNB penalties, If they don’t pay before they arrive can I refuse them entry without AirBNB penalties ?
I don’t really want them to stay now anyway after trying to scam me with extra people & not pay + all the messages back & forth are demanding & almost aggresive from her, so I am sure whatever happens I will receive a negative rating… Its only for 2 days I would rather they ‘go elsewhere’ any suggestions …