(Adding to this thread, instead of creating a new one. Is that proper procedure? It seems better to keep similar topics together, but I’m not sure about proper protocol. I did get a message saying it was an old thread, and whether I really wanted to bump it.)
I just heard back from guests (from Canada) who checked out yesterday, as follows, asking whether I’d had found an ipod in the room. “I forgot it on the bed or night stand maybe. If yes, would you be able to send it to me by courrier, and i would pay the fees for it.”
Sigh. They left early, around 8-9 am I think. I was in the room around 10.30-11 am, before my cleaning lady arrived, and didn’t notice anything (I was mostly checking for whether they had left the A/C on, surprisingly common, but they hadn’t) but then again I didn’t go around the room looking for small electronic devices. I recall that they had all the pillows and blankets in a pile on the bed. My cleaning person didn’t mention anything to me. And there are new guests in the room now.
Are we expected to check the room throughly after guests in case they left anything behind? And does that mean I should expect a bad review? Like I need it.
And does it sound ok if I just reply something like:
Dear xxx, I was in the apartment around 10.30 am after you had left, and before anyone else went in there, and didn’t see your Ipad. I’ve asked my cleaning person about this, and she didn’t see it either. Really sorry for your loss.
(I haven’t actually asked her yet, but I’ll post a reply after asking her. And she normally immediately shows me stuff that guests leave, but didn’t mention anything in this case. And this is the same morning that the hot water heater broke, so I was a little distracted.)
Additional question: would there be any point asking the current guests whether we could check the room? It’s probably pointless - it’s a small room, and even an Ipod would likely have been discovered in the course of cleaning.
@jaquo, suppose the guests check out early morning, say?