Hello fellow hosts
Thought I’d share this with you and see if anyone else finds it a little inappropriate. Checked out of a London Air today, in my experience quite a few London properties use these automated and completely impersonal guest messages. Here’s a classic from this checkout. We’ll give you 5 stars if you do the same for us. And alarmingly in caps.
On the plus side, it does prompt me to review. But completely automated messages like this turn me off. And I feel like asking for a 5 Star review on the basis that they’ll be giving one to me is so not in the spirit of the community. So there.
Message copied below:
YOU LEFT US TODAY . . . 10% discount on your next visit - find out how
Thank you for choosing to stay with us.
PLEASE SUPPORT OUR TEAM
Please can you give us a 5 star rating for ‘overall experience’? If you do not feel we deserve 5 stars for ‘overall experience’ then please let us know how we can improve our service. We are always looking to ensure a high quality service for our guests, if you have advice on how we can improve our service then let us know by replying to this message or providing private feedback when you leave your review.
WE WILL BE GIVING YOU A 5 STAR REVIEW
As soon as we receive your review, we will give you yours.
10% DISCOUNT ON YOUR NEXT VISIT
We hope you stay with us again, if you do, remind us that you have stayed with us before and we will give you a 10% discount on your accommodation.
Thank you once again for choosing to stay with us and hopefully we will see you again sometime in the future