We’ve been so lucky but it’s finally happened. Something went really wrong while we have guests. Their toilet backed-up.
Yesterday afternoon the guest messaged me that it was backing up and could he use a plunger and asked what he should clean up with. We were away from the house but I told him where the plunger and cleaning supplies were and offered to come back and help. I was relieved when he said “no worries” and that it would fix it. He later messaged that he had.
However, this morning I got another message that it had backed up again and that he had tried plunging it but it didn’t work and that it was “gross” this time. I told him we would fix it asap and he said great and that they’d be gone for a few hours.
My husband suited-up (re: Covid) with face shield and all and went in there and snaked it and cleaned their bathroom. It is flushing fine now and hopefully will continue to do so
I feel like I need to compensate these guests somehow. I’ve never had a situation in which I needed to. Maybe I dropped off some pastries for something smaller a couple times, but there’s never been anything like this.
I have no idea where to start but I feel like I should offer some money back. Any advice would be appreciated. For reference, they are staying for 3 nights and this happened the afternoon after their 1st night and the morning after their 2nd night.
How much do I refund? And do I just use the Resolution Center?
BTW, this is so much worse with Covid. I hadn’t played out this scenario when I decided to have guests again. My husband was put in the position of going in their apartment and dealing with their air and their fluids without the apartment being empty for anytime at all, etc. Definitely something to consider.