This is a topic I have given much thought to lately. My listing says the following:
I won’t be available in person. This is my weekend and retirement home, but I am only a phone call, text or email away 24/7.
BUT one of my standard communications sent to the guest within a couple days of arrival is this:
I will definitely stay out of your hair during your stay, but if you could drop me a line after your arrival and let me know if everything is to your satisfaction, I would greatly appreciate it.
I’ve fiddled with it over the years, but the gist is always the same. I host remotely and I want to know when guests arrive if they are happy with what they walked into. Funny enough, I notice there is a big generational difference between the responses. Folks between maybe 35 and older respond as I would hope. (“Hi! We are here and we love it! So excited!”) but young people, especially those who rent my vintage travel trailer guest house will respond with “We just arrived!” with no comment whatsoever as to whether they are pleased or disappointed.
I used to get a bit bent about it, but I have come to the conclusion that the younger people - and I mean some of these people are still in college - interact with me like I’m their Mom checking to make sure where they are. Some will even message me on the way and let me know their ETA even though I have completely flexible check-in.
I work very hard at having warm, welcoming and accommodating messages that - while often from a template - are usually personalized to some degree. I am not there physically but I want them to know I am truly just a ping away.