We spend a lot of time focusing on the challenging guests; let’s flip the equation and comment on the indications that you just might have a 5 Star Guest?
Saturday, I had a set of guests check in today for 4 days.
- Communication prior to arrival was exceptional
- During checkin they were all smiles and happy
- Then I get a message “PS. We have a something small from Canada for you ” … they presented me with some Candadian Maple Syrup.
NOTE: they haven’t checked out yet but I’m feeling positive so far.