I accepted my first non-reviewed guest for two nights. (I use Instant Book so any new Airbnb user has to send a request to book.) Melanie told me she was an exchange student recently arrived in Sydney, and wanted to explore the famous beach in Sydney where I have an apartment. Said another woman from her country would accompany her, and gave me a name for her friend that translates as “Monica Moon Lettuce,” which I thought was possibly a real name but possibly a ridiculous pseudonym. They were both 23.
I was a little nervous: she already lives in Sydney, does she really need to pay weekend rates to enjoy Manly when there’s excellent public transport coming in and out of the city? I have had older couples who do this, but they aren’t students, they have established careers and disposable income for weekend getaways.
But I thought, well, everyone who uses Airbnb has to be a first time user once, and given that we had so many long COVID lockdowns in Sydney over the past couple of years, it’s not surprising that someone her age would never have used Airbnb before. I didn’t want to discriminate based on age. After all, my son (in his teens) stays in the apartment sometimes and he always leaves it very clean.
So today I entered the apartment shortly after check out time, feeling fairly nervous because she hadn’t responded to my message about check out, and I got inside and…
YUCK. Here are the highlights of what I found:
- wet towels on the bed;
- food on the floor everywhere, including what appeared to be scrambled eggs and a piece of raw meat (!);
- sticky yellow stuff (egg?) dripping down the front of the cabinets;
- mystery marks on the table that I had to scrub and scrub with a magic eraser to get off;
- she had broken the lift cord of the blinds in one room;
…and finally, the piece de resistance:
- there was blood spattered on the bathroom wall and toilet. Not enough for me to worry about her health, just enough for me to worry about her hygiene standards.
And the smell! I opened all the windows for hours and it only started to make a dent in the odour. I don’t even know what I’m smelling, just that it smells bad.
Fortunately, no theft of our belongings, and no permanent damage to anything except the blinds cord, which will be a pain to replace but will probably only cost a few dollars. I count myself lucky. But I’m pretty sure I’m not going to accept any first-timers ever again. It was just too stressful. And it pissed me off. My apartment is IMMACULATE and she treated it like a dump.
Anyhoo… Can anyone wordsmith my review?
“Melanie and her friend Monica enjoyed a weekend in Manly. They left wet towels on the bed, food (including egg and raw meat) on the parquet wood floors, and bodily fluids on the wall of the bathroom. It took an entire day to clean and disinfect after their visit. I cannot recommend them to other hosts.”
Also, a question: I know that a lot of people on this forum wait until the very end of the 2-week period before leaving a review for a bad guest, but if the guest can’t see my review until after she leaves hers, I don’t totally understand the logic of that. Can guests change their review in retaliation after they see a bad review from the host?