This forum is dedicated to connecting hosts with other hosts. Sign up to get the latest updates and news just for AirBnb hosts! Note that we are not affiliated with Airbnb - we are just passionate hosts!
I just received my 3rd review for the new listing, first 4 star Overall. Was dinged one star on Check-in because “Guests in our party said they have always met the host so we expected to see you, but not really necessary.” (See attached screenshot of my message to guest with check in instructions…)
It’s annoying. We got a four star recently because we didn’t have a table to sit at in our one room open plan granny flat. We do have a coffee table but no room for more which is clearly shown in the photos. I am beginning to prefer guests in their 20’s and 30’s as we get 5 stars from them.
Last year, I Was dinged for not meeting the guests too. I work full time. Self check is advertised. I tell the guest to call or text if they need anything. One person dinged me about not meeting the host. It is a full condo rental. I don’t live there. At the time I was working 2-midnight. Oh well.
I got 4* for Check-In recently for not explicitly stating the guest should ring the doorbell when they arrived. So now it’s explicit in my Check-In instructions: Park your car in front of the house and ring the doorbell.