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I had something similar. Someone said they ad tried to book our property numerous times (we’re IB) but kept getting told “payment not valid” and asked me if I had everything set up correctly on my end. I had to explain that AirBnB collects and holds their payment, so the problem had to be with AirBnB.
Two days later they finally booked, but then cancelled within 24 hours because they found a different place to stay.
Well, I don’t use IB, so she couldn’t have tried to book and had it get rejected. It just sounded like she thought hosts collect payment, which I could see coming from a total newbie, but she already had at least one booking and stay. In fact, her account says she joined in 2012. Head scratcher.
No, as I said, the one review she had mentioned her by name. The account has the same name. However, it’s possible she could have been letting someone else try to book under her account, pretending to be her.
I really have had guests think that I was personally taking the payment. It doesn’t even seem strange to me. Lots of people are used to booking directly with actual bnbs or vacation home rental companies. In those situations, the person you deal with is actually doing the payment. If anything, it’s the airbnb system that stands out as unusual to me.
I can certainly understand Airbnb newbies thinking they pay the host directly, but since this guest’s account had a review from a stay this past Sept, it just seemed odd that she wouldn’t have known how Airbnb bookings are paid for.
It actually just occurred to me that maybe the other booking was an IB and because I require Requests, she might have thought they are charged differently.
But since she never replied to my explanation, not even to thank me for the response, she’s not exactly a guest I’m eager to get a booking from, anyway.
But when you were a guest for the first time, were you not aware that Airbnb charged your credit card for the booking, that you didn’t give the host your credit card number or pay them on arrival in cash? I imagine you were aware of that, and the credit card charge would have said Airbnb, not the host’s name.
I do realize, though, that some people just never look at their credit card statement, and although that seems odd to me, it’s no odder than posts I have read by hosts saying they just realized, at the end of Dec., that they hadn’t been paid for multiple bookings throughout the year, totalling thousands of dollars.
Of course, I knew I used my credit card online to pay for the stays as opposed to paying cash on arrival, but, no, I didn’t know that the host wasn’t charging the card themselves. Even now, that doesn’t really make much sense to me, so I can see why guests don’t understand it.