I am a new poster so please understand.
2 months ago we had a problem with a guest (noisy room) but we paid him compensation by Airbnb. Then 2 weeks ago Airbnb disbaled our account. We know that our account were disabled since all future reservations were canceled with no reason. Then we asked for help and now they sent us this letter. What should we do now?
This is the email:
“Masa K, Mar 20, 02:25 CDT:
Thanks for reaching out.
We regret to inform you that we’ll be unable to support your account moving forward, and have exercised our discretion under our Terms of Service to disable your account(s). This decision is irreversible and will affect any duplicated or future accounts.
Please understand that we are not obligated to provide an explanation for the action taken against your account. Furthermore, we are not liable to you in any way with respect to disabling or canceling your account. Airbnb reserves the right to make the final determination with respect to such matters, and this decision will not be reversed.
We’ll contact you if anything changes in the future, but until then, we won’t be able to assist you any further with your account issues. Please see our Help Center for further information:
Many thanks for your help