I got a text message this morning stating that my AirBnB password had been changed, then a subsequent message with a verification code, then a third message stating that I had booked a reservation. I didn’t change my password, nor did I make any recent reservations. AirBnB customer service was woefully unhelpful and just stated that they didn’t see any reservations under my account (although she never seemed to understand that the message was for me as a guest, not as a host). She refused to escalate my concern and let me speak to a supervisor. How can I ensure my account has not been hacked or at least make sure another user is not using my phone number? The phone number the last message came from appears to be an AirBnB number when I do a Google search.
I verified in my account that there are no reservations for me as a traveler, and I never received any email or app notifications about these things, just SMS text messages.