I just received an Instant Booking for 3 weeks. When I saw the information, I couldn’t understand what had happened but Airbnb had applied a really significant discount - not one that has anything to do with my pricing.
On further investigation I see that under the new pricing they applied a 12% discount to stays of one week or longer (I needed to have opted out of this, as it was automatic) The other issue is that my weekly price is $690 but they’ve calculated it on $609. I’ve had one other long term booking since the new rules but the price was correctly calculated on my weekly rate.
So, I immediately wrote to the guest saying I was sorry but there had been an error and I was going to have to decline their booking due to an error in the pricing. I believed I could do this as Airbnb has sent numerous emails to me over the months talking about the new improved Instant Booking rules saying you can cancel up to 3 times without penalty.
THIS IS ABSOLUTELY UNTRUE.
When I rang Airbnb and tried to cancel this was what I was told:
- There would be no penalty fee - they would waive this $56
- My calendar would be blocked for the 3 weeks meaning I couldn’t rent to anyone else. (A loss of a minimum of $2,100)
- I would have my Superhost status immediately revoked with no opportunity to re-earn it for 12 months.
- A cancellation statement would appear on my reviews.
In what way does that constitute ‘cancel without penalty’ I cannot imagine more punitive measures if I tried. I’d happily pay the $56 fee to Airbnb just to be able to book those 3 weeks at the normal rates.
The guest is who new to Airbnb, Korean and with little English is now sending me aggressive emails demanding that I cancel and Airbnb won’t help me.
Has anyone else had this experience? I have had more than 60 guests in 9 months - have been a Superhost since the first assessment and am a great proponent of Airbnb.