VRBO shut down their community forum so I’m hoping a VRBO host in this forum can help me. I have a guest who only paid the first installment of 2 payments on VRBO. He is already past the due date for the second payment and the arrival date is within a week. My cancellation policy is no refund within 2 weeks of check in. He has not responded to the payment reminder emails. My question is:
If he doesn’t pay the 2nd installment, does VRBO automatically cancel his reservation and pay me his deposit after the check-in day? His reservation is for 1 week and I want to open my calendar up for other renters. I don’t want to cancel it myself since I may get dinged and not get paid.
I searched but could not find the answer. I want to check with you guys first before calling VRBO.
Thanks in advance.
First - text or (gasp!) call the person. Lots of the emails through Vrbo go ignored or end up in spam.
It’s your responsibility to collect the second payment, not Vrbo’s. If you don’t do anything, the guest can show up (or not) without paying the balance and Vrbo will release the funds they did pay.
If you cancel their reservation for non-payment, you’ll probably get dinged. It’s crazy, I know, but that’s what I’ve heard from other hosts on a Facebook Vrbo forum. I’ll check that forum and see if there is any other advice.
Here’s what I found on the other forum:
Your guest might think their credit card is automatically charged for the second payment on Vrbo. It is not. So contact them some other way besides email.
One trick some hosts suggest is to change the reservation to a single day (still within the no-refund period) to open up your calendar.
If you have an uploaded rental agreement on Vrbo that states you can cancel and keep the deposit for non-payment, the Vrbo CS agent might let you cancel at no penalty to you. But I’d call to do that and not just cancel through the dashboard.
Thanks PitonView, that was very helpful tips!
If a guest doesn’t pay the 2nd payment, VRBO can’t do anything about it, except pay you what they have collected (50%), and then you do not have let the guests in without payment, at that point how they pay you doesn’t matter. So you will collect at least 50% and at worst end up with an empty place.
I have one last guest with VRBO who I am praying doesn’t cancel before 60 days, in the future is No Refund period.