Upped the Game a Little

Thank you.

I agree with you that you need to understand what your guests are looking for.

We’re still experimenting to discover that. Most have not been cooking much. So I’m trying to make it more convenient for them to do so, but I don’t know if lack of spices/condiments has been holding them back. Some people are tired of cooking every day, so when they go on vacation they don’t want to cook. Others take a different approach. We’ll see,

If you’re on Airbnb do you use their guidebook feature. I think it’s pretty nice because the guests have it in the app, plus we print out a hard copy. We’re always in the process of editing it, and ask guests if they found a favorite they enjoyed.

I have always noticed this in my 4 year journey with Airbnb especially. I have noticed a pattern of reservations coming shortly after I go in the site and make updates. So this is on my to do list weekly. I play with pricing (not always a reduced price) I will adjust weekends to $5 or $10 up and reduce weekly by $1 a day or raise it the next week… and boom! Usually within 24 hours we have an inquiry or booking. I’m not sure if the changes cause the listing to move up in visibility or why this happens, but it has happened enough that we don’t believe it is a happenstance. We will often times add a photo or change the order, update wording based on additional amenities or remove wording if something is no longer available, so I suggest keeping your listing fluid.

I agree with you about knowing what guests need. No one books cabins where we are for just 1 night. Most of the time it’s a weekend minimum but often 3-10 days. Everyone cooks in the kitchens because there’s no delivery where we are. So you’re either driving to restaurants or you arrive with groceries ( what most people do ).

Having a local guide - we do the exact same thing. We have a printed book guide but also will send a text version if guests tell us they are first timers to the area.

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I’ve suspected that changing rates bumps you on search results. I have noticed bookings often come soon after rate changes

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Most guests ask for recommendations when they book, and I will give them options best suited for any dietary restrictions or based off of what part of town their event is in. I have a physical guidebook in the space with menus for restaurants, flyers for unique local business, and other local information. I do have all the typed portion of the guidebook on Airbnb.

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I doubt that guests aren’t cooking because there have not been spices or condiments. I just rent a private room in my home and guests share my kitchen. They are free to use oil, salt and pepper, and any of my spices. There’s coffee and several types of tea. Some guests cook a lot and some eat out all the time and only use the kitchen to fill their water bottle with drinking water or stash a couple beers in the fridge.

I think if guests had the intention to cook some special meal that required specific spices or condiments, they would bring those along with them, rather than assume there is a whole array of whatever they might need.

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I too leave little extra’s for guests…fresh baked slices, water in fridge, fresh cream, hot chocolate, and coffee ect. I have thought about other extras but thought about the guests that just load up their pockets before they check out. I needed a little note to say take only what they need but didn’t know how to word it. I have to limit the amount of toilet paper rolls I leave because past guests have taken the extras.

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You might well be right that missing spices and condiments is not what has held guest back from cooking more.

The reason that I don’t simply count on guests just bringing what they need is that by nature very little of most spices and condiments is needed to cook. So guests have to either buy that and leave it or pack it.

@JJD had some great suggestions I hadn’t thought of: baking powder, Tajin, and more. Very little of these are really needed. If that kind of stuff were there, I’d be more likely to cook and I’d be appreciative as a guest.

I’m reading reviews of what some other Hosts do in my area. A few of them are amazing. They stock the refrigerator with some basics (I wouldn’t do lest it go to waste if, say, I bought cream or butter, and it turns out that they’re non-dairy – plus I’m with you on thinking guests would just buy that stuff for themselves because – this is the key – they’d likely consume it all).

I’ve read how some Hosts get fresh bagels and pastries [What if the guests are gluten free, keto or just like [you name it] everything bagels?

Many times I’ve read of Hosts providing coffee. I provide a few Nespresso cups but not more because: 1) people have preferences on coffee, 2) it doesn’t stay free for long (although I have airtight canisters], 3) it’s easily contaminated. So, to each their own. These hosts who are providing coffee are getting very appreciative reviews for that – maybe coffee is a surer bet than condiments and spices. I am now considering providing some coffee notwithstanding the above.

All this is an experiment for me. I hope in six months or so to report back here on what I’ve discovered.

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One of my pet peeves is a host that’s too stingy with TP. I hope you are close by to bring more if a guest needs it.

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I wouldn’t stay anywhere that didn’t at least provide coffee. I could do without any other food items, but I’d be bummed not to be able to make a good cup of coffee after I woke up. And a simple coffee making method. I don’t want to have to figure out how to use some machine.

Good input. So would putting a Nespresso pod in a Nespresso machine be off-putting to you then?

We do have a French Press, a small one.

I’ve been thinking about getting an Aeropress because that is said to be easier than a French press. Some say it’s better.

What do you think?

Too easy to walk away with an aero press

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I love Mae West!
As I buy everything I can second hand for my listings, when things go walkies, i don’t get too stressed about it. An areo press is and expensive way to make a coffee.

Personally, I like a French Press and that’s what I use for myself and my home share guests. It’s fine to have a Nespresso machine, I would just also provide a simpler method as an alternative for those like me who have never used one of those fancy Nespresso or Keurig machines and would also not want to use those environmentally unsound throw-away pods (although I know there are refillable reusable pods). It could even be one of those simple Melitta filters that you set on top of a cup and pour the water through.

BTW, I have read some pretty horrific stuff about the bacteria found in those machines if they aren’t thoroughly cleaned on a regular basis.

So, get this, Our current guest is a self-professed germaphobe, especially her son, she says. They rented for 15 days, but the first three days no one could enter the unit, even them. Then their son entered, with, she said, a UV light, to detect germs, viruses, dirt etc. She says we passed.

We had just done a deep clean as we had a gap in bookings and took advantage of it. But I love this idea of the UV light and told the cleaner I will be rechecking each time with UV now (of course, kidding).

I had purposely not broken the seal on the spices and condiments because I sensed (how could I miss?) that they were finicky, and explained I had done so for their benefit as normally I would break that all of for convenience. She said they had noticed and appreciated.

My offer to bring sundry groceries to them was not engaged because, she said, the food or anything brought to the property needs to go through a five-day quarantine period as well.

She was thrilled that the home had a written emergency plan, which say she said she ‘studied.’ She also appreciated all the documentation, saying we had thought of everything.

The universe has brought us our perfect guest, and with a UV light to boot, which I had never considered, especially for those coffee machines!

In fairness to them, this is not COVID related. I have no judgment on whether they are being reasonable. These are two ladies, one 91, one 70; the older one with cancer in chemotherapy, the younger one with leukemia. So they are immune-compromised.

I am glad that I have commercial insurance, but we also have done all we humanly could have done, though never thought of using a UV machine.

Any thoughts out there on is there anything we could have done, do next time, to prepare for a guest like this? Are there certain products beyond Lysol we should be using? We have plastic wrapped the remotes and door knobs.

Whew ! You’re better than me !!! If a guest alluded to this before they booked - I would decline to let them book. That’s too much stress to try and meet that standard. You can’t pull those requests with a hotel and I doubt they are paying premium hotel rates to request that level of service.

I fully understand being immunocompromised - but I wouldn’t even want to begin to offer to provide a “medically” safe environment - for liability reasons . If hotel room clean isn’t good enough - we are not the right place for them.

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What in you opinion would you think stingy? For one night stay how many rolls does a host leave…1-2-3?

I was glad to offer cooking facilities, and folks that used it actually did a pretty good job of cleaning. But I had my druthers, I would have preferred that they not cook, because I always would have to clean after they did.

So why are you so focused on getting guest to cook when most hosts would rather they don’t? By encouraging them, you are making a lot more work for yourself (or your cleaners).

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declined a guest who asked my 5 times how clean my listing was.
Asked her what her possible issues were.
In the end - canceled her as i felt she would be looking for issues and I am not playing in that sandpit!

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No, I had no idea it would be like this. Just glad that we somehow passed, though maybe most would with the place in quarantine. This was one of our deep cleaning periods between guests and in advance of the summer.

No, we don’t presume to offer a medically safe environment for the immune-compromised.

BTW, though, I have read of one of our competitors who cleans the bed covers with every turnover. Says so in listing. We spray covers with Lysol disinfectant for fabrics each turnover.

One cleaning site says hotels clean quarterly; they suggest cleaning monthly, but say some Hosts use duvet covers, have two, and change with every turnover.

We have wondered about that. Think we should seriously consider changing bed covers with each turnover? Monthly? Quarterly?

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