Hi, I wonder what people feel about unsolicited ‘advice’ from guests?
Most of our guests are pretty nice and seem to really like our flat. But we’ve just had a couple of really grumpy folk which actually upset me a lot. Now, I know one shouldn’t be emotional (but being chronically ill, and killing myself making our flat really lovely for guests doesn’t help) but the guest left a rather nasty note for me on departure. Completely random rants for eg, no ‘paper towels’ (we provide kitchen roll, I’m not sure what paper towels are if not that. We’re in the UK, they were from the US, and one or two other silly things.
I always get 5 star for cleanliness as I am mad about cleaning and getting the place spotless. But we rent out the - completely separate and self-contained with own entrance, keys, private gardens - lower ground floor floor of our Georgian house.
When guests stay I literally tip toe around upstairs, keep the TV low, am always on at my 10 and 13 year old boys to talk quietly (poor them!), never have guests round in case they talk too loudly (!) or play music or have parties,(obviously!). We’ve also soundproofed the (locked) door that connects the flat to our house. There’s nothing more we can do - some noise will occur in a lower ground floor flat. Surely people know that when they book? I feel they are annoyed we live above them. But surely better we live above them than unknown persons who might make goodness knows what noise?!
Anyway, this guest complained about the noise and said it was incessant all day and night. This can’t be literally true, as I also make sure we mostly live on the upper floors (we have 4 floors) and are of course out often in the day, as were they.
Okay, I knew he was a fusspot already as the booking procedure was a nightmare (wanting discounts, quibbling airbnb fees, exchange rates, coming early unannounced etc) but we always do lots of extras (freshly made cakes, snacks, welcome groceries, etc) to make guests welcome and hoped this might please this guest.
Any advice you can give would be gratefully received.