We are hosts in Cairns in northern Australia. There is currently a tropical low which may develop into a cyclone which may pose a threat to the Fijian Islands which are over 2,000 miles from us, about the same distance as Seattle to Acapulco.
We have received a message from AirBnB that we can cancel existing reservations because of the cyclone. I presume that our guests have also received something from AirBnB about this.
Our own media in Australia love cyclones because severe weather events sell news and and anything within a thousand miles of us is broadcast as a threat to us and causes unnecessary cancellations.
These days it’s easy to get instant and real time info on weather systems as we know. Here is this one http://www.met.gov.fj/aifs_prods/65661.html - over 2,000 miles away and heading away from us.
We can understand why the media does this because they make more money but why would our marketing partners choose to make life more difficult for all of us and threaten revenue?
This is the same as hosts in LA being offered special cancellation services for Hurricane Katrina.
The thing is, other than venting here on this wonderful forum there doesn’t seem to be a way to reach the decision makers in AirBnB who can fix this policy failure for both them and us.
This is part of the mail we received. It went on to list all of the guests whom we have booked for this month.