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Iām not sure if I missed something in the other replies, but Iām wondering why you allowed so many people to stay without notifying Airbnb that 11 people showed up and they only booked for 5. You could have asked that their reservation be cancelled, unless itās different in Australia than it is in the U.S. I have had good success when calling CS in this type of situation.
I assume that if someone is going to āsneakā more people in, they will probably do other types of damage, so I have a pretty hard line about no extra people without my prior permission.
Also, if someone leaves you a bad review, you probably know you can leave a response that fully describes the situation in a non-lengthy statement of what happened. That way future guests to be will read what happened and disregard her 1 star.
Prospective guests do not see five-star ratings on individual reviews ā they see your aggregate (average), but the individual five-star ratings are only visible in the host-login view. Your average will take a hit from a one-star review, but the actual one-star rating is not visible to the public.
We do exactly the same ā allows us to cater to two different market segments at a competitive price-point in both. Our six-year track record is about 50/50 for the two listings,
Iām in the process of doing opposite but similar. I lock off 1 br 1 ba & rent as max 2 1 br 1ba for rentals less than 27 nights. Iām offering 2br 2 ba for 28+ nights max at a much higher rate
Airbnb NOW has a copy function that lets me take my existing listing, copy it and make changes. It is saving me a substantial amount of time.
When I added a second listing in 2015 this function was not available. So glad to see it is now. I donāt know when it started.
Point being; having duplicate listings for same property but different max guests & different bedrooms is fairly easy
When I book Airbnb stays, I scan the reviews and always ignore the outlyer bad reviews. If a place has almost all 5 star reviews, I skip the odd negative review considering it a bad guest rant. Donāt fret about this bad review, no big deal.
Whether number of guest pricing is a good idea depends on a number of factors, including what others in the market are doing including the resorts and blocks of holiday flats. Another way of looking at it is that you are discounting the price for smaller groups and encouraging them because they have lower costs for you. I only went to number of guests pricing about a year ago and I am very happy with it. More bookings with lower number of guests and guests who have larger groups and costing me more are paying me more.
Then I think you were too soft. You know you would have likely gotten a bad review either way but since you didnāt follow your own House Rules when you invoiced her you now also hurt your own bottom line more in the process!
Exactly!!! I do the same as you except when I charge them for the unauthorized people I actually charge that as $50/unauthorized person instead of the $20/authorized person fee.
I am if the same opinion as OP here. I prefer the smaller groups and am happy to make less to accommodate them. I make more on a large group but it is not the ideal set up so is much more work. Luckily I only get a few a year.
But she would get fewer and likely get less overallā¦same as me with my situation.
Thatās different from what the OP said. @Nesral said that she āwould miss out on lot of 2-people bookingsā if the price was higher not that she would accept a tradeoff of income for group size. Sheās got a history of at least 350 bookings, so she has enough data to confirm it, but I donāt know if she actually has done enough analysis to do so.